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See What Suncast is Doing to Achieve a Brighter, More Sustainable Future

Frequently Asked Questions:

 

 

  1. What is your expected lead time for receiving product? Our Lead time is generally between 7-10 days.

 

  1. How do I place an order? You can place order online or you can speak to one of our product specialists by calling 866-464-2290 .

 

  1. Do I have to pay Sales Tax? 

 

  1. Do your prices include freight cost? Our prices both include FOB or Prepaid freight, some exceptions apply.

 

  1. How do I cancel an order? If you need to cancel an order that was already placed, please call our Sales Team at 866-464-2290 .

 

  1. Do you offer any discounts to specific industries like governments, schools and the military? Yes, you may be eligible to receive specific Industry Discounts. For more information please call 800-444-3310 .

 

  1. Do you run sales and promotions? Yes, to learn more about a specific promotion rates or sales, please call 800-444-3310 .

 

  1. Do you offer replacement parts? To order replacement parts, please call 855-477-1260 .

 

  1. What is your privacy policy? You can read our Privacy Policy here.

 

  1. Do you have a direct mail catalog? If you would like to receive a Suncast Commercial catalog, please complete this form and we can send one out to you. If you would like to download and review our digital catalog, you can do so here.

 

  1. Where are Suncast Commercial products manufactured? Suncast Commercial products are manufactured in Batavia, IL, USA. With some components sourced globally.

 

  1. How can I track my order? If you need to track an existing order, please… 

 

  1. What if my shipment was damaged in transit? If you receive your product and it has been damaged during transit, please contact our customer service team at 800-444-3310 or our Outbound Sales Team at . 

 

  1. What is your return policy? You can view our Return Policy here.
  1. Am I able to place an order with my credit card? Yes, orders are allowed to be placed via credit card on SuncastCommercial.com .

 

  1. Will my products be delivered fully assembled or knocked down? Our products are shipped knocked down, unless otherwise specified.

 

  1. Can you have a rep contact me? Yes, you can fill out the Contact Us form to have one of our product experts contact you.

 

  1. What is the warranty for my Suncast Commercial product? Please see our Warranty Information page for more information.